Is professionalism old fashioned?

Daniil Medvedev 2022 Australian Open Final

I have never watched a match of tennis. Last night was the first time. Amusing perhaps, that I chose one of the longest matches in history to get inducted. Nevertheless, my partner was keen to see the game and I thought why not? Let’s see what the fuss is all about.

My conclusion. Equal parts enthralling and appalling.

Yes, I know I just saw tennis history and that is unquestionably the focus of the headlines.

What I’d like to muse on however, relates more generally to the notion of professionalism and respect.

The match itself was outstanding. I was positively enthralled. Glued to the match from start to finish. Even I, utterly unversed in the game, could see I was watching some seriously talented individuals at work.

And I choose the word ‘work’ because this is their job. They are paid to play tennis. They have worked unbelievably hard, built their skills, honed their craft, and earned the right to engage with their colleagues on one of the most elite platforms in the world.

Both players gave a jaw dropping demonstration of physical endurance, skill, and tenacity, along with an impressive show of mental focus, strategy, agility, responsiveness, not to mention psychological resolve and resilience. They both know their stuff. No one would argue with that.

Aside from the demonstration of some serious playing prowess and the making of tennis history, however, what we also saw last night – and by way of the contrast between the two player’s styles and approaches – was a demonstration of the consummate professional on one hand, and a shocking lack of professionalism on the other.

I was appalled during the match to see Medvedev railing at the umpire. During the semi-final he was even more abrasive. Apparently, the crowd are “idiots” and the empire “stupid”. But it didn’t stop there. Then came the presentation. Carrying on like a sulking, surly child, arms crossed, he raised his eyebrows, muttering “boring”, not once, but at least twice, as the Chair of Tennis Australia was actually giving him praise.

Then came his own speech, which was sharply at odds with his behaviour. While his words seemed humorous, self-depreciating and congratulatory, his body language, facial expressions, and the earlier snarky side commentary (that he figured we couldn’t hear, but we could certainly see) all betrayed the unprofessional and unsportsmanlike antics of this supposed tennis champ.

Taken together, and to an outsider like me, the whole thing amounted to a somewhat bizarre spectacle of strangely jarring of emotions. On one hand I was moved to tears by the inspirational story and humble address of Nadal. And I’m not a tennis fan. I’m not really a fan of any sport for that matter. It’s just not my thing. Sporty or not however, there is no denying just how beautifully inspiring Nadal was. Juxtapose this, with the snotty, petulant, and oh so bored Medvedev, and well, one could be forgiven for feeling a roller coaster of emotions as you slide from the high of inspiration to the just plain low of poor taste.

Medvedev’s derogatory and condescending language, along with his petulant, behaviour, betrays an inherent sense of superiority, poor self-regulation, and an immature approach to things when they don’t go your way. What’s worse, he’s at the top of his game, and that apparently makes him a leader and a role model. Someone to look up to.

It would seem he has some work to do.

Now you might say the other player’s coach was breaking rules in the semis. He was beyond tired in the final. He was feeling bitterly disappointed at the presentation.

Well. Yes. Of course.

But does that give you permission to behave that way? To belittle others, be disrespectful and quite frankly carry on like a pork chop?

I can hear many of you saying, that’s the game. That’s how it goes. They’re under loads of pressure. Oh … even better, “he was letting off some steam”. Gee, even the umpire of the semi’s was like “its water off a duck’s back”!

Unfortunately, and call me old-fashioned, but I don’t believe this type of unprofessional and disrespectful conduct is acceptable.

Not in tennis. Not in any workplace. Not anywhere.

No one should ever have to go to work and be subject to the type of communication, condescending and derogatory treatment, and disrespectful and churlishly undermining antics we saw modelled by Medvedev.

In the end, the way we do what we do matters.

We can be the smartest, fastest, strongest. We can be the most disciplined, dedicated, tenacious, and persistent. But if we behave rudely, are disrespectful, condescending and derogatory towards others, well, at best we’re unpleasant to be around and at worst, abusive and toxic. And people like this are culture killers in the long term. No matter what industry they work in.

So, whether it’s your next sporting match, an interaction at your local supermarket, or high stakes in the board room, it’s always nice to treat everyone with a little respect.

Working at home with the kids – Video Part 1 of 6

This is part 1 of our series on working from home while home schooling! We hope there are some useful tidbits for you!


Guess What I’m Feeling?

“I waddled into my new classroom. My legs were shaking, and I was pretty much gasping for air. I pushed myself to the front of the room. The teacher asked me a few questions, but I just couldn’t answer them. I mean I could, but the answers were swirling around my brain and I just couldn’t catch them. I pulled my hoody over my head as far as it could possibly go. I wish I could shrink down to the size of an ant or run as fast as the speed of light so I could just get out of this classroom. Even if I can’t run as fast as the speed of light, if I did run out of the classroom do you think they would even notice if I was gone?”

Written by Misha Kalesiko, aged 9, Year 4.

My daughter recited this to me last night. She wrote it in class as part of an activity they were doing around emotions and expressive writing. The task was to choose an emotion or emotions and describe or express them, but without using the actual word.

I was quite awestruck when she shared this with me. Not only was what she shared beautifully written and expressed, she had committed every word to memory.

More than this, it impacted me powerfully for two other reasons.

Just yesterday, I had been running an online workshop during which we talked about techniques to manage and express emotions, and build emotional intelligence and emotional maturity. Key to this is our ability to accurately label and express what we are feeling. The simple exercise that my daughter did in class is a wonderful way to expand our emotional vocabulary and find ways to express our emotions.

On a more deeply personal level, this moved me profoundly. What my daughter wrote was a poignant account of the feelings of an introverted child who self-identifies as shy. It is a powerful reflection of the emotional landscape she traverses when she is at school where struggles to learn.

My daughter and I are both dyslexic. We both wear corrective “blue” glasses to assist us with our perceptual processing. My daughter, since starting school has found formal learning difficult and has come home feeling dejected and down because of her perceived inabilities in the classroom.

Yet, yesterday and for the very first time, she came home, and of her own accord, announced she had something she wanted to share. She sat tall, lifted her head high, and shared her beautiful piece of writing articulately and with confidence. She proudly stated:

“What I wrote was really good Mum.”

My heart welled with pride, and a deep sense of joy, to see her finally, and independently find a place in learning where she can feel so good about herself and her abilities.

By the way … can you guess the emotions she was describing?

With gratitude,

The M.A.D. Team

Puzzling Times

I’ve often mentioned my love of jigsaw puzzles. Last night my partner and I finished a 6000 piece jigsaw puzzle representing one of the greatest masterpieces of the seventeenth century, Las Meninas  painted in 1656 by Don Diego de Silva Velazquez and now housed in the Prado Museum in Madrid.

As we put the last piece into place, my partner and I looked at each other with a twinkle in our eyes as a soft smile spread across both our faces. We stepped back to admire and enjoy the beauty – not just of the picture in front of us – but all the countless hours of quiet attention and effort we had put into piecing it together over the past two years.

And no. It’s not perfect. Our dog chewed on two of the pieces and three others are missing. Suspected ingestion by said canine. But even these imperfections I see with pride. They form part of the story of building this thing together.

What I felt was a wonderful warm sense of achievement and pride. But it was a quiet version of these emotions. A deep, anchoring feeling of satisfaction.

This experience also illustrates the importance of something called “savouring” – the act of stepping back and really being in the moment to enjoy or relish something – whether that be the moment of completion, the sense of achievement, or appreciation of oneself or another for efforts made.

Last night my partner and I sat back and savoured in all of these senses.

We reminisced about the day I opened the box and started sorting the pieces. Something that seemed an insurmountable task at the time. We laughed about the day my partner went to Bunnings to buy the wooden board to put the puzzle one. It was so big he couldn’t fit it in the car so he had to return to the store to have it cut in half. We remembered working on passages of the puzzle where we were convinced that we didn’t have all the pieces.

We also acknowledged one another’s efforts. My partner cracked the hardest parts of the puzzle through his consistent, calm countenance. Something I simply do not posses. Without his efforts the dog would not have formed, and the large monochromatic passages where every piece appears to be the same, would never have unfolded. They are all the result of his patient persistence.

We recognised the team effort too. Because we both have different strengths that we brought to the process. While my partner saw the puzzle in terms of the form and shape of the pieces, I have an acute eye for colour and texture. My close attention to these details meant I was able to sort and organise the pieces. A laborious step essential before any placement of pieces was possible.

So it seems one small project can bring so many meaningful experiences, lessons, insights and of course, rewards and results.

I share this story today because it’s a lovely reminder of the many, varied, and small things we can do to bring calm, channel our focus, and also create some sense of stability and structure, especially when we find ourselves in particularly puzzling times.

In particular, it’s a great example of the power of defining projects and working towards goals.

When we define and then work towards a goal, no matter what that goal is, we create the opportunity for ourselves to feel a sense of progress as well as that wonderful sense of achievement that comes with completing a project, achieving a goal, or working on something in partnership with someone over a period of time.

We are living in puzzling times amidst a pandemic with no easy end in sight. There are few tangibles to give us concrete answers to navigating what are truly unprecedented events for us in our local communities, and as global citizens.

What my puzzle reminds me of, is the importance of finding things to focus on and creating projects to build towards, in spite of the difficulties that surround us.

By creating our own tangible goals and objectives – no matter how small – we are establishing the opportunity to put in place more concrete, actionable strategies that can help us to deal with the uncertainty and ambiguity around us. This also helps to anchor, ground and calms us.

When we identify things that we can focus on and work towards, quietly putting each puzzle piece in its place one at a time, we find ourselves moving forward too, one step at a time.

Strangely enough a picture begins to emerge. One that we’ve created. Our own story.

What picture are you creating?

With gratitude,

The M.A.D. Team

Staying Engaged When Working Remotely

I’ve been working from home for years and I absolutely love it.

  • I don’t have to spend loads of time togging up – I can’t tell you how much I love the days when I can be relaxed and comfy working in my PJ’s and Ugg boots.
  • I have flexibility and freedom to manage my time – some days I’ll work from 5.30 or 6am until the kids get up, then switch off to ferry the kids to school, bounce home again to do a short yoga practice and get myself focused again, then dive back into things.
  • I can work in spaces that facilitate the work I’m trying to do – depending on what I’m doing, I move around the house and use different spaces to help me most effectively engage with the task at hand. If I’m thinking and reflecting to generate a solution, I’ll sit outside in the backyard. When gathering my thoughts and making notes I’ll sit on the couch. If I’m immersing myself in reading or material, I might relax on the bed. And when doing some heavy lifting on preparation and documentation, I’ll spread out across the kitchen table. Admin, organisation and logistics all happen in the office.

  • I have quietude and space – while I still ferry kids to school and travel to meet clients, I’m not in the rat race of the peak commute each day. Aside from the positive impact on my sanity , the time I don’t spend travelling creates a spaciousness in my day and brings a more calm, measured pace that helps me stay present and focussed.


Although there are loads of great things about working from home, this sudden shift, for many of us, will represent a significant change in the way we work.

Moreover, and while many people already work remotely to an extent – one or some days a week – doing it every day over a sustained period of time is altogether another matter.

Below are some tips around staying engaged as we start to work remotely on a wider and more sustained basis.

For those of us with Extroverted preferences

Although some people may relish the peace and quietude of silence and solitude to get their work done, this type of environment can send others positively stir crazy. Notably, those with more extroverted tendencies.

Working remotely and with limited face to face interaction has the potential to make extroverts very quickly feel isolated, disconnected, de-motivated and left out in the cold. After all, more extroverted individuals often feel highly stimulated, engaged and energised by the immediacy of interaction with others.

Office environments naturally offer a space for the type of interaction extroverts seek. Working at home on the other hand, puts up a very physical geographical barrier to the moments that arise naturally throughout the day – chatting with the barista as we order our coffee, exchanging chit chat in the lift on the way upstairs, catching up as we cross paths in the kitchen, or dropping by our colleagues desk to check in.

For those of us who are more extroverted, working from home doesn’t have to mean instant isolation. Rather, it just means we need to be more deliberate and conscious in creating opportunities to engage with those we work with AND with those around us.

  • Take advantage of the fact you don’t have to race out of the house to catch the bus or train – enjoy a proper sit down coffee or breakfast with the people you live with or make a video call to check in on a family member or close friend.
  • Schedule morning team break and be deliberate in taking the time to stop mid-morning – make a tea or coffee, step outside and connect with someone you work with. Schedule this time in your calendar and use it to help you foster meaningful relationships with your colleagues and teammates.
  • Find the fun – be creative in finding new ways to connect and work with your colleagues. Perhaps you’re looking to run brainstorming sessions, unpack problems and explore solutions. Have fun looking for, sharing and leveraging interactive technologies that enable you to be together, share ideas and engage real-time.

For those of us with Introverted preferences

Those of us who lean more to the introverted side of things, working remotely has the potential to be positively blissful. None of those constant interruptions with people dropping by your desk, peace and quiet away from crazy, noisy open-plan offices, a welcome break from the intensity of face to face meetings where everyone talks over the top of you and want everything now.

Yes. Bliss sweet bliss it is to work at home for individuals with introverted tendencies.

The challenge here, however, is that those of us who identify as introverts may retreat altogether into this naturally preferred habitat. Perhaps never to be seen or heard of again. At least until we email the final deliverable or announce the solution has been implemented.

For those of us who are more introverted, working from home may mean we need to be careful not to retreat too far. Staying connected is critical to stakeholder engagement and overall receptiveness to the solutions we generate and recommendations we make.

  • Be deliberate to check back in with the mothership each day – even if it’s just to report on progress, ask questions or re-assess priorities.
  • Proactively engage with your colleagues and stakeholders – don’t leave them behind and out in the cold as you power forward in the sweet bliss of your newly found peace and quiet. Take some time to stop and reach out to your colleagues and stakeholders to get their feedback, input and perspectives. This doesn’t always have to be a call. You might send a quick poll to check in with where everyone is at.
  • Speak up on calls – don’t let the motor-mouths dominate remote meetings. Take a deep breath in and speak up when you have something to say. Trust me, they need to hear it and it’s worth asserting for the 1-2 seconds that you need to step in a start speaking. If some online meetings are particularly unwieldy and out of hand, approach the organiser separately and perhaps ask them to take a more structured approach to managing discussion and inputs to ensure everyone gets heard.

We have loads more ideas to share with you, and will be doing so over the coming days and weeks.

Next time, we’ll be looking at ways to stay motivated when working remotely. In the meantime, we’d love to hear your thoughts and ideas!

With gratitude,

The M.A.D. Team

Image Sourced from Unsplash by; Avi Richards, Dillon Shook, Freestocks and Aleks Dahlberg






Getting Set to Work Remotely

Photo by Allie Smith on Unsplash

As I see more and more of my clients asking their people to start working from home with the unfolding global events, I can’t help but ask myself how well equipped are we to transition so suddenly to a remote working environment?

So much of the work we do at M.A.D. Mindworks is to help leaders and their teams find ways to be more present, more connected, and more effective. Some of the simplest things we can do in this space is to spend time together. 

To take the time to get to know each other, understand that we all have different ways of thinking and working, and better harness strengths from the diversity around the table.

Much of this can be seriously compromised in remote work settings.

Tools like email are already over-used and horrendously abused. This becomes rampant in remote work situations. While in many ways it is understandable and makes perfect sense, it provides food for thought and pause for caution as we ready ourselves to move into a remote working situation, suddenly and en masse.

The tendency to use email for all communications is often driven by our desire to get something done, driven by our own agendas and timeframes, and because it suits us, enabling us to hit send and pass the proverbial ball to someone else along ethernet.

This can be relatively harmless when the message is simple, black-and-white, and fully fact based with clear easy actions and unambiguous next steps.

It becomes highly problematic when the situation is more complex, more emotive, or has the potential to insight different interpretations, different reactions, and different perspectives -all signals for the need for exchange, discussion and dialogue.

What happens when we mis-use channels like email is that we often set of an interminable email trail, unwittingly offend or trigger tension and conflict, waste precious time, and often generate more issues or create even more work than we solve or get done.

Below are some simple tips from the M.A.D. team on maximising your presence, connection, and effectiveness in a remote work setting:

Check your tendency to default to email

Each time you open an email take a moment to pause and ask yourself;

Photo by Kal Visuals on Unsplash


  • Is what I am about to send best delivered via email?
  • Is there a back-and-forth or exchange of ideas required?
  • Could this be dealt with more effectively through a real time conversation?



Leverage technology that facilitates real time video conversations

With the plethora of apps available today that make it easy, not to mention free, to have video calls, it seems there’s no excuses. And no, worrying about what you look like on camera doesn’t count!

I regularly use these channels to connect with clients. In fact, I have several coaching clients I have never met in person and all our ongoing engagements are facilitated via video-based apps. These forums approximate as closely as possible in person presence and connection providing us with critical non-verbal information that we need consciously and unconsciously as human beings in order to connect and communicate most meaningfully.

Stay focussed and engaged

Some of us are more adept than others at working alone and in isolation. This is simply a function of our core preferences and tendencies and how different people thrive in different environments.

For those of us who prefer a lot of human contact when we work, the prospect of working remotely and at home can be daunting. This brings with it challenges around staying focused, feeling energised and maintaining our motivation and drive. If this sounds like you, there are loads of things we can do to combat this.

  • Start your day with a focusing routine – This might look something like sitting down with a tea or coffee and reviewing your key priorities for the day, taking five slow breaths before you dive in and get started, or simply taking a moment to focus and presence yourself.

Photo by Jane Palash on Unsplash

  • Make time for virtual coffee – You could also include scheduling a mid-morning coffee catch up with a colleague where you both stop work and dial in on a video call to have and informal catch up over coffee.
  • Exchange experiences via group chat – Leveraging group chat forums where you share photos, videos, and other dynamic materials with your teammates throughout the day can also create a sense of energy, engagement and fun.
  • Reach out and ask for help – Most critically if you find yourself really struggling it’s super important to reach out and let someone know that you need a little help.

If you’re looking for more ideas on how to maintain your presence, focus, connection and effectiveness as we embark on this sudden transition to remote working, don’t hesitate to reach out. We’d love to have a conversation!

Let’s get loud!

For a cause that’s near and dear to my heart I must say this Friday please ‘Let’s get loud!’ for anyone with hearing loss and who could benefit from the programs at the Shepherd Foundation.
My tiny nephew Andrew, whose now just 3 years old, was born with hearing impairment in one ear. Early detection and early intervention programs like those offered by the Shepherd Program were absolutely amazing in assisting Andrew in his development. My nephew adores music, loves to sing, and already is a budding musician. All testament to the amazing the programs offered by the Shepherd Foundation!
Every year 1 in 1000 babies in Australia are born deaf and hearing loss is the most common disability among children.
So let’s get loud this Friday 18th October and help The Shepherd Centre support families of children with hearing loss.
Of course you can share your LOUDEST images of support via social media using the hashtag #LoudShirtDay and tagging @ShepherdCentre and @LoudShirtDay on Facebook, Instagram and Twitter.

Say Cheese!

Every now and then I run a little social experiment. When I’m walking down the street, I make a point to smile at everyone I walk past. Now, I don’t mean I get in anyone’s face or do anything particularly weird or unusual, just a casual smile and meeting of eyes as you walk on by.

What I love about this is that pretty much everyone responds. Instantly. With a smile.

If they don’t, well, it means they’re in a seriously bad mood or trying very hard not to reciprocate.

This is because smiling is an automatic response and one that occurs so rapidly in the brain, that the mechanism is activated before we realise. It’s a simple and very beautiful thing, this natural human reflex to respond to a smile with a smile.

Unfortunately, when we’re under a lot of stress or we’re having a bad day, the last thing we really want to do is break into a big broad beaming smile. It’s a little like looking back on those family gatherings where someone decides to take a whole group shot and you have to say “cheese” for the camera. By the time the shot gets taken, those broad grins somehow slip into surly grimaces.

Yet we know from the research, that a smile, along with a little humour, offers us one of the fastest ways to re-set, re-balance and re-establish equilibrium through the course of the day.

The good news too is that the smile doesn’t actually have to be real! So the grimace you make as you glare at the camera can actually work. As long as the corners of your mouth are lifted, this physical movement of the facial muscles is enough to pour a wonderful chemical cocktail that cascades through the brain and body to give yourself a little lift.

So next time you’re feeling under the pump, stressed out of your mind, or just plain grumpy, take just one second to stop and life the corners of your mouth.

So here’s to saying “Cheese”!

The Underrated Art of Listening

I’m one of six kids. In the pecking order, I’m number four. Technically I’m a middle child. Yet, not only am I sandwiched between four brothers, I even had to share the middle position with one of them!

Growing up was chaotic to say the least and those who shouted loudest or fought the hardest usually won. The prize…well, the first piece of pizza, the most chips, the front seat of the car…the usual stuff kids bicker and banter about.

In this environment, what I learnt was to speak up and speak out. To stand up for myself. To argue my point of view or justify my position. Holding my own against four brothers was no mean feat and I regularly joke that I had the princess well and truly knocked out of me by the time I stepped into the big bad world.

And I got very good at holding my own, asserting my view and articulating my arguments.

In an environment where there were so many of us, vying for whatever we needed in that moment – be that airtime, attention, treats or sweets – what we focused on was being heard, arguing, forcing our point of view and talking over the top of each other.

What I was absolutely woeful at, however, was listening. We all were. In such a noisy space, there was never a pause or a moment of silence. Just lots and lots of noise.

This realisation dawned on me when I was about twenty. I was participating in a tutorial at university. I was so caught up formulating what I wanted to say, that I completely missed what was actually being said by someone else in the class. I wasn’t listening at all.

And this is a dangerous inner world to indulge because it very quickly degenerates into a one-sided conversation – with myself! Not only was I formulating a very one-sided, and potentially very limited, view of the world, I was cutting my nose to spite my face. Without having fully heard and understood what the other person shared, how could I effectively participate in a full and dynamic conversation? What value would my response have, if it did not fully appreciate, encapsulate, and respond to the other persons ideas or point of view?

This was a vividly formative moment in my life. It was the moment that I first recognised that I was an absolutely terrible listener. Second, it was the moment I decided that I was going to learn to listen.

Ever since then, I have put in a concerted effort to really listen. To be fully present and give the person my full and undivided attention. To try to receive whatever it is that they share without judgment and without being busy inside my head formulating what I want to say in response.

It’s been challenging, because if you’re used to talking, being quiet isn’t such a comfortable place. Moreover, just because I wanted to become a better listener, didn’t mean I was good at it or always got it right. And I still need to put in a concerted effort to listen.

When I met my partner, I showed him the DISC model of Behaviour Styles and we shared some insights from a simple assessment. He ticked an item that went something like “I like to listen”. He was shocked and surprised to see that I had not ticked the same item. I had to explain, that while I really do like to listen to people, the way I’m built and the way I was raised, does not naturally predispose me to listen first and speak after. Rather I’m more inclined to shoot from the hip and just keep talking.

What emerges here is the classic difference between introverts and extroverts. Individuals with extroverted tendencies show an inclination to talk through, or verbalise, their thinking. Those with introverted traits on the other hand, may prefer to fully think things through before sharing their ideas or opinions.

These different modes of thinking and working create the fast chatter that comes from one side, often with people talking over one another, and the silence of the pause on the other side. Those who prefer to talk, find that silent pause excruciatingly uncomfortable and can’t help but fill the space with, well yes, more chatter.

Those inclined to introversion tend to be more naturally reflective. They fundamentally like to listen first, to observe and absorb what it being said or shared around them. Then they like to sit with that for a moment while they process and formulate their thinking. When they do finally decide to speak, they tend only to speak up if they truly believe what they have to say has legs and is worthwhile sharing.

These are admirable qualities that form the backbone of great listening. And the people I have observed most closely through the course of my career, and sought to emulate, are the more introverted individuals who do exactly this.

I find the dynamics of introversion and extroversion fascinating and fundamentally believe that we have tipped the scales in our working world too far towards the extroverted scale – valuing primarily those who speak first, dominate the conversation, or assert their views most powerfully and forcefully. This leaves little or no space for the more measured thinkers and listeners in the room. It also means, if we indulge, and ultimately reward, these behaviours too much, we may be missing some of the best ideas in the room, ending up with a very one-side and potentially limited, view of the world.

We’d love to hear your thoughts on the topic!

With Gratitude,

The M.A.D. Team.